In his book, he relates an entertaining anecdote from the airline industry. A baggage handler broke a musician’s $3,000 guitar, and the musician spent nine months working through the airline’s labyrinthine phone system to no avail. Finally he wrote a song about it, put it on YouTube and got more than 1 million views. The airline’s stock price fell 10 percent, costing shareholders more than $180 million, roughly 60,000 times the value of the original guitar.
A: “Imagine Donald Trump’s library.”
B: “You’d have to.”
I find this sort of thing motivating. Shout outs to Bill and Helen Reeves and Joe and Jill Wolfskill:
From Peter Scazzero, “Lessons in Leadership and Differentiation” (Part 1); Feb. 20, 2013
Leaders have a number of key tasks if we are to operate out of high level of integrity. These include:
- Confronting myself. Am I calm and clear about what God has given me to do? Where am I doing the easy thing, not the best thing for those around me? Where am I abandoning my own values? How am I allowing fear to cause me to ignore problems?
- Mastering myself in the face of anxiety. When we don’t, we end up looking for validation from other people. We end up using the people we aim to serve.
- Tolerating discomfort. There is never a good time to change things. In fact, it is impossible to create change while maintaining stability. To kindly bring up hard things others want is one of our critical tasks.
- Getting clear on my goals and steps. This is hard work. The alternative, however, is much worse. Once I have my goal, the next great challenge is to think through the steps to get there – in the right order.
In what ways might you be doing an easy thing in your leadership today and not the best? Where are you not thinking things through but taking the easy way out by focusing on the short-term?
Our oldest works for Deloitte in Dallas. He recently asked for my recommendations on books that tell about leaders who led even though they had limited resources. Here are my recommendations:
Founding Father: Rediscovering Geo. Washington by Brookhiser
What do you do when your soldiers are hungry, don’t have proper clothing/shoes, and some have already deserted? Washington’s m.o. gives lots of practical help.
Five Days in London: May 1940 by Lukacs
Lincoln’s Melancholy: How Depression Challenged a President and Fueled His Greatness by Shenk
The River of Doubt: Theodore Roosevelt’s Darkest Journey by Millard
I’ve read several good books about President Jackson. None have been duds. All of them taught me fascinating and important things about Jackson.
Jon Meacham combines some of my favorite features for biography: wonderful wordsmithing, lucid prose, an eye for the salient details, and a nose for smelling out the proper drama.
If you are looking for a terrific biography of Jackson, this is the place I would recommend.
Just watched this amazing man on 60 Minutes. Found his number online. Gave him a call. I wanted to know a piece of literature he found compelling. His answer: Shakespeare’s King Lear.